The team behind the XIII remake promises improvement

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Earlier this week the remake of the cult classic XIII was released and the user ratings on Steam speak for themselves. Roughly 91 percent of about 500 players give it a thumbs down. It is rare to see such brutally low score on Steam.

Microids and Playmagic have written an open letter to the players. They say that all criticism is heard “loud and clearly”. They lie flat and say that the criticism and disappointment are completely legitimized. They explain, or defend depending on how you choose to see it, the technical condition of the game with the trials that the pandemic has brought. The day one patch has taken longer than desired.

Free material will also be on the way, they promise, with new tracks, more weapons, skins and game modes for local multiplayer.

Beyond the technical condition, the game’s new visual style has also been questioned but seems to stay.

The open letter can be read below.

Click to read the open letter

The highly anticipated remake of XIII, awaited by many fans, came out earlier this week. Unfortunately, players expectations have not been met by the launch version and we hear loud and clear the legitimate criticism and disappointment.

First and foremost, we would like to offer our most sincere apologies for the game’s technical issues. In its present state, XIII does not meet our quality standards and we fully understand players’ frustrations. The pandemic has impacted the game’s production on many levels. Pivoting to home working for the teams has added unexpected delays in the development schedule and the QA process. We hoped we would be able to provide a Day One patch fixing all the issues, but the development of this update is taking more time than expected.

We want to assure you that PlayMagic is working hard to solve all the game’s issues. With live monitoring and multiple patches in the upcoming days and weeks, we hope to reach the quality level we all expect for the optimum gaming experience. The first update will be pushed shortly to fix the most urgent issues regarding the controls, frame rate, collisions, rendering and sound. For information about the upcoming patches, please follow this link: https://www.microids.com/xiii-patch-notes/

In addition, we wanted to thank the community for all the feedback. We are reviewing every single comment carefully, passing along the bugs and issues to the development team. Feel free to send us your feedback and questions to: support_xiii@microids.com

Finally, know that we are working on a detailed road map highlighting the upcoming free additions to the game content like new levels, weapons, skins and modes for the local multiplayer.

We are aiming to please all the XIII fans and we’ll work relentlessly to achieve our goal.

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